Privacy Policy

Depending on the product and route, we may collect:

• contact information such as name, email address, and phone number;
• passenger information, including title, name, date of birth, nationality, and itinerary details where required;
• order, payment-status, provider-reference, and fulfilment information;
• communications with our support team and technical information used to protect the service.

• to create, deliver, and support the product you selected;
• to validate requests, prevent fraud, and secure customer order access;
• to communicate about your order, payment, refunds, or service issues;
• to meet applicable legal, accounting, and regulatory duties;
• to improve the reliability and security of BookTourSensei.

We may share only the information necessary to process your order with carefully selected service providers, such as payment processors, email delivery services, hosting providers, and the provider used to fulfil the selected product. Those parties may process information under their own contractual and privacy obligations.

We do not sell personal information. We do not expose provider credentials or sensitive provider responses to customers.

BookTourSensei uses a payment provider for secure card processing. We do not intend to store full payment-card details on our own systems. We retain payment status and related transaction references only as needed for customer support, accounting, fraud prevention, and legal obligations.

We retain personal data only for as long as reasonably needed for the purposes described here, including order support, legal obligations, and dispute handling. We use access controls, secure sessions, rate limiting, and appropriate technical safeguards. No method of transmission or storage is completely risk-free, so please protect your order ID and account email.

Depending on your location, you may have rights to request access, correction, deletion, restriction, objection, or portability of certain personal data. To make a request, contact us with enough information to verify your identity and locate the relevant order. We may need to keep some data where the law requires it or where it is needed to resolve a dispute.

We may update this policy as our service changes. The latest version will always be published here. For privacy questions or requests, use our contact page.