Refund Policy

Contact support promptly with your order ID, email address, and a clear description of the issue. We will review the order record, fulfilment status, provider response where relevant, and the reason for your request. Do not send payment-card details by email.

If you request cancellation before we have started processing or sent a provider request, we will aim to cancel the order and issue a refund where possible. Because orders can enter processing quickly, cancellation is not guaranteed until we confirm it.

Once a document has been generated, delivered, or a provider has processed a reservation request, the work may be non-reversible. Refunds are assessed case by case and may be unavailable for a completed product that matches the information and product selection supplied at checkout.

We will investigate reports of a material error caused by us, a duplicate charge, or a fulfilment failure. If correction is practical, we may offer a corrected document or replacement before deciding whether a refund is appropriate.

A third party declining documentation, a visa refusal, an entry decision, an airline rule, a missed deadline, or a change in your travel plans does not automatically make an order refundable. BookTourSensei does not guarantee acceptance by any embassy, airline, border authority, or immigration authority.

• Approved refunds are returned to the original payment method where possible.
• We will email you when a refund has been recorded or submitted.
• Your payment provider may take additional time to show the refund on your account.
• Where a charge has already been reversed or refunded, the order will be marked accordingly in Manage My Booking.

Please contact us first so we can investigate and resolve an issue. If a payment dispute is opened, we may need to pause associated support while the payment provider’s process is underway.