Refund Policy

Once your reservation has been booked with the airline, it is not refundable. Making that booking is the service you are paying for: the reservation exists in the airline’s own system from the moment it is created, and it cannot be un-made or resold.

This applies whether or not you go on to use the reservation, and whether or not the purpose you obtained it for succeeds.

This is the one circumstance in which a reservation is refunded, and it does not depend on you asking. If we are unable to create your reservation, whether the airline declines it, the fare is no longer available, or the order fails for any reason on our side, you receive a full refund.

We also refund in full where we have charged you twice for the same order, or where a material error was caused by us. Where a correction is practical, we may offer to put the document right first.

Consumers buying a service online normally have 14 days to cancel. Because a reservation is booked with the airline immediately, we ask you at checkout to confirm two things before you pay: that you want us to begin straight away, and that you understand you lose the right to cancel once the service has been fully performed.

If you have paid but we have not yet booked your reservation, that right still applies and you may cancel for a full refund. Contact us with your order ID as soon as possible. Orders are usually processed within minutes.

If you asked us to create your reservation on a later date, nothing is booked until that date. Until then the service has not been performed, so your right to cancel has not ended.

You may cancel for a full refund at any time before your reservation is created. Contact us with your order ID. Once it has been created on your chosen date and the reference sent to you, section 1 applies and the fee is no longer refundable.

Reservations are created at 12:00 pm your time on the date you chose, and your document follows by email shortly afterwards.

An itinerary document is prepared and delivered to you immediately, and is not refundable once it has been sent. If it has not yet been generated, contact us and we will cancel and refund the order.

Where you have bought an actual airline ticket, the refund terms are set by the airline and by the fare rules of the ticket you purchased, not by us. Some fares are fully refundable, some are refundable less a fee, and many are not refundable at all.

The applicable rules are those shown for your fare at the time of booking, and are available from the airline. We will help you make a request to the airline, but we cannot grant a refund the fare rules do not allow, and any service fee we charged for arranging the booking is not refundable.

A visa refusal, an embassy or consulate declining your documentation, an entry decision, a border or immigration decision, an airline rule, a missed deadline, or a change in your travel plans does not make an order refundable. BookTourSensei does not guarantee acceptance by any embassy, airline, border authority, or immigration authority, and says so before you pay.

• Refunds are returned to the original payment method.
• We email you when a refund has been recorded or submitted.
• Your bank or card provider may take several working days to show it.
• The order is marked as refunded in Manage My Booking.

Contact support with your order ID, the email address used for the order, and a clear description of the issue. Please do not send payment-card details by email. If you believe a payment is wrong, contact us before opening a dispute with your card provider so we can investigate. If a dispute is opened, we may need to pause associated support while your provider’s process runs.